CUSTOMER RELATIONSHIPS EXECUTIVE, Belu

The successful candidate will support the Customer Relationships Team to turn our customers into committed Belu advocates who love us and our purpose. To achieve this, customers need to be stewarded through the customer onboarding process efficiently. Once onboarded they then need to be retained and contracts renewed. This is part account administration, part creative campaign support. Success will be measured by the number of customers onboarded well and retained. We grow with our customers; increasing our product portfolio is an important part of this role and you will think entrepreneurially to ensure mutually beneficial long-term customer relationships.

To do this you will:
• Support your team to ensure smooth handover of customer accounts; updating our CRM systems, sending out onboarding materials and organising meetings
• Manage customer data to ensure we communicate with the right people at the right time
• Build great relationships with wholesale BDEs, other F&B brands and customers to understand where we can add value and up-sell
• Plan opportunities to grow the business with existing customers in line with the business plan, creating up-sell opportunities through brand experience events, activations and partnerships
• Be in regular, meaningful contact/conversation with customers and their customers (the end consumer) to invite them to join the Belu journey
• Organise the customer renewal schedule and coordinate responses for pitches and
• Coordinate the rebates plan, working with finance to accurately accrue to our P&L
• Keep all records and contacts up to date and process contract or rebates in good time

Email your application to [email protected]