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The Hari
Salary: £21,000
Location: 20 Chesham Place, London UK, SW1X 8HQ
Type: Full Time
Posted: 4 weeks ago
  • 31 October 2021
  • Reservations Agent, The Hari

    Salary: £21,000
    Location: 20 Chesham Place, London UK, SW1X 8HQ
    Type: Full Time
    Posted: 4 weeks ago
  • 31 October 2021

    Welcome the Family, welcome to The Hari!

    A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover.

    At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced perspectives of our collective global experience.

    Our people are brand ambassadors of The Hari and custodians of the full Hari experience. We want to pass the legacy on through our approach to service, our attention to style, our take on humour and our philosophy on sophistication.

    Our service culture is a link between the traditions of the past and our path to the future.

    About the role:

    We have an exciting new opportunity for an experienced Reservations Agent to join our team where you will be the first point of call and you will naturally engage with all callers and provide a great first impression.

    Working closely with the Director of Revenue to maximise rooms revenue for both transient and group segments, the successful candidate will show a willingness to learn and continue to develop the role. A flexible approach and good time management skills will be required. At all times you must demonstrate high energy levels and provide consistently high levels of customer service both internally & externally. It is imperative that you understand exactly what it means to deliver a 5-star service and “Make Someone’s Day!” You will naturally engage with our guests, consistently providing a high-end guest service- always aiming to achieve 100% guest satisfaction!

    You will be required to:

    * Ensure that all room reservation enquiries are dealt with in an efficient and timely manner

    * Assist day to day with F&B reservations via email, phone and online booking platform

    * Be the first point of contact with guests, and deliver the friendly yet professional service to which The Hari guests have become accustomed too

    * Maximise revenue by upselling and cross selling

    * Check availability on a regular basis and be aware of competitor selling status.

    * Show good attention to detail, particularly when checking correspondents and arrivals

    * Demonstrate great product knowledge and a basic understanding of the local area

    * Build relationships with agents, clients and partners to help generate new enquiries

    * Work alongside the Sales Team with corporate enquiries, inputting group blocks, rooming lists and invoicing

    Application form

    The Hari
    Salary: £21,000
    Location: 20 Chesham Place, London UK, SW1X 8HQ
    Type: Full Time
    Posted: 4 weeks ago
  • 31 October 2021
  • Salary: £21,000
    Location: 20 Chesham Place, London UK, SW1X 8HQ
    Type: Full Time
    Posted: 4 weeks ago
  • 31 October 2021

    Reservations Agent , The Hari

    Welcome the Family, welcome to The Hari!

    A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover.

    At The Hari our legacy in hospitality is fused with a relaxed sense of elegance and an eccentric touch of wit. The outcome is a rich tapestry of design and comfort reflecting the cultural diversity and nuanced perspectives of our collective global experience.

    Our people are brand ambassadors of The Hari and custodians of the full Hari experience. We want to pass the legacy on through our approach to service, our attention to style, our take on humour and our philosophy on sophistication.

    Our service culture is a link between the traditions of the past and our path to the future.

    About the role:

    We have an exciting new opportunity for an experienced Reservations Agent to join our team where you will be the first point of call and you will naturally engage with all callers and provide a great first impression.

    Working closely with the Director of Revenue to maximise rooms revenue for both transient and group segments, the successful candidate will show a willingness to learn and continue to develop the role. A flexible approach and good time management skills will be required. At all times you must demonstrate high energy levels and provide consistently high levels of customer service both internally & externally. It is imperative that you understand exactly what it means to deliver a 5-star service and “Make Someone’s Day!” You will naturally engage with our guests, consistently providing a high-end guest service- always aiming to achieve 100% guest satisfaction!

    You will be required to:

    * Ensure that all room reservation enquiries are dealt with in an efficient and timely manner

    * Assist day to day with F&B reservations via email, phone and online booking platform

    * Be the first point of contact with guests, and deliver the friendly yet professional service to which The Hari guests have become accustomed too

    * Maximise revenue by upselling and cross selling

    * Check availability on a regular basis and be aware of competitor selling status.

    * Show good attention to detail, particularly when checking correspondents and arrivals

    * Demonstrate great product knowledge and a basic understanding of the local area

    * Build relationships with agents, clients and partners to help generate new enquiries

    * Work alongside the Sales Team with corporate enquiries, inputting group blocks, rooming lists and invoicing

    Reservations Agent

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