To apply email: [email protected]

The Role
As a pivotal member of our front-of-house team, you will support the Operations Manager in leading and developing a high-performing cafe team. You will ensure the smooth and efficient running of daily operations, maintaining first-class service while becoming a familiar and friendly face for our customers and members.

Key Responsibilities
1. Operations and Service

• Implement and support operational strategies/decisions made by the Operations Manager to ensure seamless service delivery.
• Supervise the cafe team and day-to-day operations, ensuring smooth service and excellent customer experiences.
• Be the primary point of contact for cafe customers, handling feedback, resolving issues, and escalating concerns as needed, ensuring a seamless experience for all guests.
• Prepare the cafe for service, ensuring stock availability, POS system functionality, PDQ machine readiness, and cleanliness.
• Oversee coffee quality throughout service to uphold high standards. Ensure food quality, presentation, and consistency.
• Uphold and ensure team compliance with company service standards outlined in the Staff Handbook, fostering a consistent and high-quality guest experience.
• Manage stock and inventory needs, ensuring availability, maintaining stock levels, and placing orders in a timely and efficient manner.
• Train, supervise, and mentor the cafe team, assigning tasks and providing ongoing guidance to enhance service quality and efficiency.
• Deputize for the Operations Manager when required.

2. Member Engagement & Service Excellence

• Uphold impeccable service standards, guiding the team in delivering an exceptional member experience.
• Build strong relationships with club members, addressing inquiries and handling complaints professionally, ensuring their engagement and satisfaction with club services.
• Maintain open communication with management regarding any member concerns or feedback.
• Foster a culture of engagement with the membership community, encouraging team interactions where appropriate.
• Demonstrate strong multitasking skills and the ability to handle high-pressure situations while upholding service standards and operational efficiency.
• Develop a solid understanding of Bodyism membership offerings, including Personal Training, Classes, and Treatments, to assist with member inquiries.

3. Team Leadership & Development

• Assist the Operations Manager in recruiting talented individuals to join the cafe team.
• Ensure all new team members receive thorough inductions and training on service standards, POS/reservation systems, and operational procedures.
• Support the Operations Manager in staff scheduling to ensure adequate shift coverage.
• Supervise and mentor the cafe team, providing immediate feedback and fostering a culture of excellence.
• Address team challenges and provide real-time solutions, escalating issues to management when necessary.

4. Compliance & Health & Safety

• Ensure adherence to all health and safety, hygiene, and company policy regulations.
• Monitor and maintain high presentation standards for both the team and dining/public areas. Report any cleanliness, maintenance or operation issues to management.
• Coordinate with cleaning staff and vendors for regular maintenance and urgent repairs.
• Ensure that menus and allergen sheets are regularly reviewed and updated in compliance with health and safety standards, collaborating with the Operations Manager as necessary.

Required Skills & Experience

• Detail-oriented with problem-solving abilities.
• Strong communication, organization, and customer engagement skills.
• Experience in supervising cafe operations, preferably in a high-end setting.
• Reliable, punctual, and able to remain calm under pressure.
• Passion for food, beverages, and delivering top-tier guest experiences.
• Strong leadership, team-building, and motivational skills.
• Commitment to diversity, inclusion, and service excellence.To apply email: [email protected]