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Air Peace of Mind
Salary: £30,000 per annum plus discretionary bonus
Location: Chelsea, London SW10
Type: Full Time
Posted: 1 week ago
  • 12 June 2022
  • Guest Relations Manager, Air Peace of Mind

    Salary: £30,000 per annum plus discretionary bonus
    Location: Chelsea, London SW10
    Type: Full Time
    Posted: 1 week ago
  • 12 June 2022

    Air Peace of Mind, one of London’s leading premium hospitality companies managing and hosting global guests in some of the city’s most beautiful homes is looking for a Guest Services Manager to work in our small team in Chelsea and deliver a 5 star service across our guest’s journey.

    We are looking for a highly motivated individual with a minimum of 2 to 3 years experience in the hospitality industry (ideally in short lets but not essential) to join our team.  We are looking for an individual who is:-

    – Confident and takes pride in everything they do with a strong attention to detail and a systematic approach to continuous improvement.

    – Positive in attitude and has a can-do approach and is happy working in a small team.  A self starter who is committed and highly dependable.

    – Organised, a problem solver by nature, enjoys working under pressure in a small team as well as on their own, is pro-active and enjoys multi-tasking.

    – Friendly, warm and genuine

    Key responsibilities include:

    -Managing and being responsible for the entire guest journey and delivering an outstanding customer experience

    -Listening and acting on all guest feedback and liaising with suppliers accordingly to make sure any issues are solved in an efficient, cost effective and timely manner and feeding back to the homeowners where appropriate.

    – Managing and having ownership of our customer-centric business operating services

    – Handling all complaints to resolution and informing homeowners if necessary

    – Managing any operating costs and outgoings relating to the customer journey

    – Ensuring data accuracy in all systems, supporting the ongoing development and improvement of the business technology

    – Meeting and greeting our VIP clients and those staying for extended periods in our properties

    Application form

    Air Peace of Mind
    Salary: £30,000 per annum plus discretionary bonus
    Location: Chelsea, London SW10
    Type: Full Time
    Posted: 1 week ago
  • 12 June 2022
  • Salary: £30,000 per annum plus discretionary bonus
    Location: Chelsea, London SW10
    Type: Full Time
    Posted: 1 week ago
  • 12 June 2022

    Guest Relations Manager , Air Peace of Mind

    Air Peace of Mind, one of London's leading premium hospitality companies managing and hosting global guests in some of the city's most beautiful homes is looking for a Guest Services Manager to work in our small team in Chelsea and deliver a 5 star service across our guest's journey.

    We are looking for a highly motivated individual with a minimum of 2 to 3 years experience in the hospitality industry (ideally in short lets but not essential) to join our team.  We are looking for an individual who is:-

    - Confident and takes pride in everything they do with a strong attention to detail and a systematic approach to continuous improvement.


    - Positive in attitude and has a can-do approach and is happy working in a small team.  A self starter who is committed and highly dependable.


    - Organised, a problem solver by nature, enjoys working under pressure in a small team as well as on their own, is pro-active and enjoys multi-tasking. 


    - Friendly, warm and genuine


    Key responsibilities include:


    -Managing and being responsible for the entire guest journey and delivering an outstanding customer experience


    -Listening and acting on all guest feedback and liaising with suppliers accordingly to make sure any issues are solved in an efficient, cost effective and timely manner and feeding back to the homeowners where appropriate.


    - Managing and having ownership of our customer-centric business operating services 


    - Handling all complaints to resolution and informing homeowners if necessary


    - Managing any operating costs and outgoings relating to the customer journey


    - Ensuring data accuracy in all systems, supporting the ongoing development and improvement of the business technology


    - Meeting and greeting our VIP clients and those staying for extended periods in our properties

     

     

    Guest Relations Manager

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