Head of Membership & Community, The Conduit
The Conduit is looking for an exceptional Head of Membership & Community to lead our team.
The Conduit is a private members’ club that exists to gather change-makers to solve real world challenges. We are building a collaborative community of people committed to creating a just, prosperous and sustainable future.
The Head of Membership & Community will:
- Grow, nurture, and retain the most exciting and diverse community of change makers
- Take responsibility for hitting the targets set by the board for the acquisition of new members and the retention of existing members
- Ensure world class experience for all members from their first point of contact with us through to renewal
- Manage the membership and community team to exceptional performance and ensure continuous innovation and challenger thinking
- Be responsible for P&L management and data reporting
- Lead on the devising and delivery of the in person and digital and outreach strategies necessary to attract high calibre members
- Ensure that members are regularly and effectively communicated with, and feedback listened to and acted upon.
Skills & Experience
- 5+ years’ experience in a relevant management role where you have been responsible for building and sustaining an active and engaged membership community.
- Hospitality sector experience is a plus, but not essential
- Strong communicator and media savvy with the ability to tailor communications to suit different audiences, while presenting with transparency and charisma
- You will have had full P&L accountability, understanding every level of detail in budgeting, forecasting, and reporting, cashflow and growth plans
- Sharp commercial acumen, spotting opportunities and making connections with measurable results
- Successful track record in managing high performing and engaged teams
- We strive to be a company that is inclusive, where everyone, from any background, can be happy at work.
As part of our team, the Head of Membership & Community can enjoy a wide range of benefits, including:
- 30 days annual leave + 1 extra day each year for long service (up to a maximum of 5)
- Enhanced Sick Pay for up to 5 days annually
- + 1 extra day off to celebrate your birthday and a complimentary birthday meal for 2
- + 1 extra day off each year to volunteer at a charitable organisation of your choice
Refer a Friend bonus of up to £500 - Access to 150 member-only thought-leadership events per year
- Team social events like Tough Mudder, Pizza Masterclasses and 2 Annual Parties
- Access to our Employee Assistant Programme via Hospitality Action
- 33% dining discount for up to 4 once a month
- Local discounts and perks for food, retail therapy and free eye tests
- Development and progression through Conduit Careers including e-learning programmes.
Regardless of whether your experience as a Head of Membership & Community is relevant to every one of the above points, if the Conduit and our ethos resonate with you, we encourage you to apply.