Account Manager, OpenTable

Reporting to the Team Lead, Account Management, the Account Manager handles a best-in-class portfolio of restaurants across their assigned territory. You assume responsibility for the restaurant relationship after the sale and installation is completed along with being charged with maintaining a high client retention rate by improving customer happiness and driving deep utilisation of OpenTable services. You will dedicatedly engage in face-to-face meetings with decision makers to consultatively deliver business reviews, provide training and education related to using OpenTable software and online marketing exposure. The position will serve as trusted adviser and primary point of contact for critical issue resolution for their respective portfolio. As an authority of their respective territory, you will collect feedback from restaurants to drive feature and functionality requirements for product upgrades and will assist management in devising account management plans and strategies specific to assigned territory.

In this role you will:

• Cultivate and build upon existing high-level relationships to serve as a trusted adviser to assigned restaurants.
• Act as a liaison between clients and appropriate company departments to resolve customer issues such as accounts receivable and product.
• Lead and maintain high-retention with current clients.
• Strategically overcome objections and competition.
• Provide customised product and service presentations (both in person and online) to prospects and existing customers to determine solution needs and drive revenue.
• Encourage customers to think differently about their business and in ways that will help both parties achieve success.
• Educate restaurants about trends in the industry and offer unique insight.
• Provide our restaurant partners with data and reports to better run their operations.
• Consistently meet and exceed monthly and quarterly retention and other goals, as assigned.
• Provide solutions to current clients in an assigned geographic area to achieve/exceed assigned revenue and retention objectives.
• Provide follow-up with customers to ensure customer satisfaction with solutions.
• Maintain communication records & prepare productivity reports as required.
• Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
• Remain knowledgeable of, and adapt to, company’s solutions to facilitate efforts.
• Demonstrate skills and client’ experience to continually evolve account management approach and processes.
• Listen to needs of the market and share this feedback with Product and Marketing teams.
• Assist Account Executive and Inside Sales Rep on the team as needed.

Experience and skills desired:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills.
• Deep expertise in restaurant operations and management experience working in the local restaurant market
• Validated ability to work across many departments to tackle problems and achieve results
• Excellent social and planning skills: task prioritisation, effective time management
• Strong writing, presentation and social skills
• Analytical skills used for making and supporting business decisions
• Knowledge of Google Suite, Microsoft Windows, Office, internet, basic web design or html
• Valid driving license and transportation (all business related travel expenses reimbursed)
• Appropriate working in an unstructured and forward-thinking environment
• OpenTable software experience is a plus.
• College degree preferred

About OpenTable
OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), powers reservations for the hospitality industry. OpenTable’s software seats more than 1 billion people per year and helps more than 60,000 restaurants, bars, wineries and other venues attract guests, manage capacity, improve operations and maximise revenue.

As an employee of OpenTable, you will be part of a global network that includes OpenTable and KAYAK’s portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each other’s strengths and insights. Together, we’re able to help people experience the world through dining and travel.

Diversity and Inclusion at OpenTable
We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer, and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.