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SevenRooms
Salary: Competitive salary
Location: London
Type: Full Time
Posted: 2 weeks ago
  • 31 August 2022
  • Onboarding Manager, EMEA, SevenRooms

    Salary: Competitive salary
    Location: London
    Type: Full Time
    Posted: 2 weeks ago
  • 31 August 2022

    Why SevenRooms: 
    Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

    Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their guest relationships and data, deliver world-class experiences, and revitalize their businesses to build back stronger post-pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

    We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

    The Team:
    The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, and a customer-centric approach. You will be joining a growing team and reporting directly to the Regional Lead. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers.

    The Role:
    We are looking for a Client Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers’ current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

    What You’ll Do:

    • Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
    • Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction. Projects include implementation of different solutions including reservation, waitlist, & table management, online ordering, POS, marketing automation, and more
    • Account Management: Collaborate directly with various external stakeholders to confirm goals, drive implementation of SevenRooms at their venue and tailor configuration and communication toward those goals
    • Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based on their business needs
    • Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

    Who You Are:

    • 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry, hospitality or technology
    • Experience setting up and/or working with SevenRooms
    • Outstanding written and oral communication skills
    • Detail-oriented, strong critical thinking and problem-solving abilities
    • Strong project management experience
    • Comfortable working in a fast-paced, startup environment; highly collaborative

    What We Offer: 

    • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
    • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
    • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.

    Application form

    SevenRooms
    Salary: Competitive salary
    Location: London
    Type: Full Time
    Posted: 2 weeks ago
  • 31 August 2022
  • Salary: Competitive salary
    Location: London
    Type: Full Time
    Posted: 2 weeks ago
  • 31 August 2022

    Onboarding Manager, EMEA , SevenRooms

    Why SevenRooms: 
    Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry.  We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments.

    Our mission matters now, more than ever.  Our guest experience and retention platform empowers restaurant and hospitality operators around the world to take back control of their guest relationships and data, deliver world-class experiences, and revitalize their businesses to build back stronger post-pandemic.  We believe our technology delivers solutions that operators need to restore and enhance their businesses, while also rebuilding the communities where people live and work.

    We invite you to take a seat at the table, share your voice and perspective, and contribute as an owner to help us grow further than we have ever imagined.  We are currently accepting candidate applications to work from anywhere in the world where we have business operations.

    The Team:
    The SevenRooms Customer Success Team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, deep product knowledge, and a customer-centric approach. You will be joining a growing team and reporting directly to the Regional Lead. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the SevenRooms mission makes it easy to be obsessed with our customers.

    The Role:
    We are looking for a Client Onboarding Manager to develop and implement configuration and launch strategies for our clients. You will understand customers’ current challenges in order to accelerate timely product adoption. This role is essential to our goal of providing support for clients in the onboarding phase and ensuring their long-term success.

    What You’ll Do:

    • Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and launch to accelerate time to first value
    • Project Management: Successfully and effectively manage simultaneous, diverse implementation projects on schedule, and with high customer satisfaction. Projects include implementation of different solutions including reservation, waitlist, & table management, online ordering, POS, marketing automation, and more
    • Account Management: Collaborate directly with various external stakeholders to confirm goals, drive implementation of SevenRooms at their venue and tailor configuration and communication toward those goals
    • Technical Aptitude: Be a product expert, able to help clients learn the platform effectively and optimize their utilization based on their business needs
    • Collaboration: Partner with Customer Success Managers and Sales Representatives to support customers toward product adoption

    Who You Are:

    • 2+ years of experience working in challenging, customer-facing roles, ideally within the SaaS industry, hospitality or technology
    • Experience setting up and/or working with SevenRooms
    • Outstanding written and oral communication skills
    • Detail-oriented, strong critical thinking and problem-solving abilities
    • Strong project management experience
    • Comfortable working in a fast-paced, startup environment; highly collaborative

    What We Offer: 

    • A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums and the option to work anywhere at any time.
    • Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization.
    • Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team.
    • Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs.
    • Full Time
    • London

    Onboarding Manager, EMEA

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