Operations & HR Assistant, Shoryu Ramen

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Company: Shoryu Ramen

Job Title: Operations & People Assistant

Location: Mainly based in Central London. But you will be required to work in sites across London, Manchester and Oxford.

Pay: £27k to £31k depending on experience

Working hours: Full-time, flexible hours, including weekends and evenings

Summary:

We are seeking a highly organized and motivated Operations & People Assistant to provide comprehensive support to the Operations & People Director at Shoryu Ramen, a growing Japanese restaurant company with multiple locations. This role involves a blend of administrative tasks, recruitment, project coordination, and people-focused initiatives to ensure smooth operations and a positive employee experience.

Responsibilities:

• Administrative Support
• Manage calendars and schedule meetings, appointments for the Operations & People Director.
• Prepare agendas, take minutes, and track action items for disciplinary, appeals, and grievance meetings.
• Process payroll using the Fourth platform.
• Collate and publish Food Safety and Health & Safety audits.
• Manage the company allergy information system.
• Chair Food Safety and allergy awareness meetings.
• Report and collate information relating to accidents, food poisoning, or contamination.
• Handle correspondence, including emails, letters, and phone calls.
• Organize travel arrangements and prepare expense reports.
• Project Coordination
• Assist in the planning and execution of operational projects across our various units, such as new restaurant openings, menu rollouts, or training initiatives.
• Track project timelines, budgets, and deliverables.
• Gather data and prepare reports to monitor project progress and identify areas for improvement.
• People Initiatives
• Support recruitment efforts by posting job openings, screening resumes, and scheduling interviews
• and trial shifts.
• Administer Team Tailor, our recruitment platform.
• Arrange inductions and other training courses.
• Assist with onboarding new employees and coordinating training programs.
• Produce contracts and job descriptions.
• Maintain employee records and ensure compliance with company policies and procedures.
• Coordinate employee engagement activities, such as team-building events or recognition programs.

Additional Tasks

• Conduct research and analyze data to support decision-making processes.
• Prepare presentations and other communication materials.
• Perform other duties as assigned, potentially involving tasks specific to certain unit types.

Qualifications / Experience

• 1-2 years of administrative or project coordination experience, ideally in a hospitality or retail environment with multiple locations.
• People, HR, or recruitment experience is advantageous.
• Skills
• Excellent organizational and time management skills, with the ability to prioritize tasks and adapt to changing needs.
• Strong communication and interpersonal skills, capable of interacting effectively with diverse teams.
• High proficiency in Google Suite (Google Docs, Google Sheets, Google Slides) and experience in data analysis and reporting.
• Ability to work independently and as part of a team.
• Interest in Japanese cuisine and culture is a plus.

Benefits

• Company paid training programs
• Staff meal on duty
• Staff discount across our associated partner companies
• Opportunity to work in sites across London, Manchester and Oxford.
• To Apply

Please submit your CV and cover letter outlining your relevant experience and interest in the position, highlighting any experience with multi-unit operations or diverse retail/hospitality environments.

Apply here