fbpx
Belu
Salary: £40,000 + Benefits
Location: London/Remote (Remote)
Type: Full Time
Posted: 2 weeks ago

CUSTOMER RELATIONSHIPS LEAD (DRINKS), Belu

Salary: £40,000 + Benefits
Location: London/Remote (Remote)
Type: Full Time
Posted: 2 weeks ago

The successful candidate will turn our customers into committed Belu advocates who love us and our purpose. To achieve this, customers need to be stewarded through the customer onboarding process efficiently. Once onboarded they then need to be retained and contracts renewed. This is part account management, part creative campaign delivery.
Success will be measured by the number of customers onboarded well and retained. We grow with our customers; increasing our product portfolio is an important part of this role and you will think entrepreneurially to ensure mutually beneficial long-term customer relationships.

To do this you will:
• Partner with the Business Development & the Operations team to ensure smooth handover of customer queries, matching requests to wholesalers and ensuring anyone who wants to stock Belu, can do so
• Own the account management and onboarding process for your customer portfolio to understand their product/service needs and build Belu advocates
• Build great relationships with wholesale BDMs, other F&B brands and customers to understand where we can add value and up-sell
• Lead opportunities to grow the business with existing customers in line with the business plan, creating up-sell opportunities through brand experience events, activations and partnerships
• Be in regular, meaningful contact/conversation with customers and their customers (the end consumer) to invite them to join the Belu journey
• Lead on the customer renewal schedule, working with finance on commercials and managing through to contract confirmation
• Own and deliver the rebates plan, working with finance to accurately accrue to our P&L
• Keep all records and contacts up to date and process contract or rebates in good time
• Complete tenders and retenders for wholesalers and end customers

Behaviours:
• A calm and considered listener that understands customer and consumer needs and knows how to respond in a way that works for the business and stakeholders
• A great connector that has vision and can turn ideas into actions quickly
• An organised project manager with a keen eye for detail to ensure the small things are never forgotten or missed

Email your application to [email protected]

Application form

This listing has expired.

Related

Search results
Weekly bulletin. Eyes and ear of the industry