To apply email: [email protected]

ABOUT US 

Knife and Fork Media is a London-based hospitality media business that owns The Good Food Guide and CODE Hospitality.   

The Good Food Guide (GFG), first published in 1951, is one of the most trusted sources of where to eat well in Britain. The Guide is now fully digital featuring 1200 restaurants, pubs, cafes and wine bars. All reviews are conducted anonymously by a network of inspectors, with all meals paid for in full. The Good Food Guide is funded by membership sales offering full access to reviews, as well as hundreds of dining perks, plus access to money-can’t-buy events with Britain’s top chefs. 

CODE Hospitality (CODE) is a digital membership platform for hospitality employees in the UK. CODE members get up to 50% off in more than 600 of the best restaurants, bars & hotels, along with additional perks, editorial and events. We have a network of 60,000 people working in and with hospitality. We endeavour to champion the industry in everything we do.  

THE ROLE 

We are looking for an account executive to join the partners team, working across our two businesses: The Good Food Guide and CODE Hospitality. The partners team are responsible for building and maintaining relationships with restaurants, pubs, bars, and hotels across the country to curate discounts and perks for our members and embed CODE as a staff benefit in these businesses. We currently have more than 600 industry offers on the CODE app, close to 150 member perks on The Good Food Guide, and deliver staff benefits to 100+ leading hospitality businesses including JKS, Sticks‘n’Sushi, The Ritz and Ennismore.
 

In this, role, you will primarily be building relationships with the 1200+ establishments featured in The Good Food Guide to expand our member perks around the country and to introduce them to CODE offers and staff memberships. We are looking for someone who is outgoing and confident building genuine relationships with hospitality professionals. A deep interest in Britain’s hospitality scene is essential. This role will involve some nationwide travel. 

The partners account executive will work closely with the other account managers and the wider team to meet partner and revenue growth targets. The role will report into the senior account manager. 

Knife and Fork Media is committed to creating an equal and inclusive working environment. The role will be shaped around the successful candidate, and there is plenty of opportunity to learn on the job. We have outlined some desired responsibilities, skills, and interests. If you feel that you tick some (or all) of the boxes, we’d love to hear from you. 

RESPONSIBILITIES 

• Account management – build and maintain strong, long-lasting relationships with new and existing Good Food Guide restaurants, serving as the lead point of contact. Travel nationwide to visit restaurants, strengthening relationships through in-person meetings. 

• Business development – research, identify and convert target partners across GFG and CODE to accelerate partner growth.  

• CRM  – Utilise Hubspot (our CRM software) to efficiently manage and track client accounts, ensuring up-to-date records, seamless communication, and proactive follow-ups.  

• Strategy – Work with the other account managers and the leadership team to deliver on our business objectives. 

• Marketing – work with the marketing team to maximise exposure for existing partners and build brand awareness to support partner acquisition.  

• Analytics and reporting – ensure key stakeholders are kept up to date, define KPIs and compile regular reports. 

• Administration – manage offer and perk listings, contracts, invoices, and other ad hoc administrative tasks. 

SKILLS AND INTERESTS 

• Account management / business development – You have some experience working in account management / business development (ideally with hospitality clients), with a proven record of building relationships through outbound activities. You can work efficiently to manage a high volume of accounts. 

• CRM – You have some experience using a CRM (we use HubSpot) to manage relationships, identify opportunities, and leverage actionable insights. 

• Communication – You are confident and can adapt your communication style to work with stakeholders in different roles (typically marketing / operations) across a variety of hospitality businesses.  

• Organisation – You are organised and able to effectively manage and prioritise your own work, balancing time in the office with meeting clients. 

• Team player – You want to be part of a team and can establish strong internal relationships. You can be flexible and willing to take on ad hoc responsibilities outside of your core role (we’re a small team). 

• Hospitality – A passion for the hospitality industry is essential. 

KEY INFORMATION 

Contract: Permanent, full-time role (37.5 hours per week) 

Location: Office based (Soho, London) with option to work from home up to two days per week and some nationwide travel 

Salary: £28,000 – £32,000 

Benefits: 25 days holiday plus bank holidays and extended Christmas break; flexible working (core hours 10am-4pm); birthday off; employer pension contribution; 2x charity days and 2x work in industry days per year; £100 training budget per year (opportunity for more subject to business case); cycle to work scheme; Help @ Hand (remote GP, mental health support, physio); invitations to industry dinners and events. 

Applications close: 23 September 

Start date: ASAP 

To apply email: [email protected]