Product Manager, Knife and Fork Media

Opportunity to join Knife and Fork Media (CODE Hospitality, The Good Food Guide) in London as product manager, working across our four core digital subscriptions.

ABOUT US

Knife and Fork Media is a London-based hospitality media business that owns CODE Hospitality and The Good Food Guide.

CODE Hospitality (CODE) is a digital membership platform for hospitality people in the UK. CODE members get up to 50% off in over 400 of the best restaurants, bars & hotels, along with additional perks, editorial and events. We have a network of more than 50,000 people working in and with hospitality. We endeavour to champion the industry in everything we do.

The Good Food Guide (GFG) is a consumer-facing publication, founded in 1951. Every year the Guide reviews the best restaurants, pubs and cafés across Great Britain combining a network of reader feedback with anonymous expert inspections. We will be bringing back Guide in app format as part of a new digital subscription, The Good Food Club, in spring 2022.

THE ROLE

We are looking for an experienced product manager who will lead Knife and Fork Media’s digital growth plans. This is a new role, reporting directly into the COO. The product manager will be responsible for managing the day-to-day digital landscape at CODE and The Good Food Guide and will work closely with the leadership team to shape the future of the business.

The CODE website is currently hosted on WordPress and serves as a content hub, subscription management platform and marketing tool for our B2C and B2B offerings. Through the CODE app (native app and bespoke Heroku CMS) members can access hundreds of industry-exclusive offers. In October 2021 we acquired The Good Food Guide. Alongside the existing website, we are in the process of developing a beta app through which members to The Good Food Club will access The Good Food Guide reviews. We currently work with three external agencies on the development, support and maintenance of the websites and apps. The product manager will lead, develop and evolve these relationships.

Knife & Fork Media is committed to creating an equal and inclusive working environment. The role will be shaped around the successful candidate, and there is plenty of opportunity to learn on the job. We have outlined some desired responsibilities, skills, and experience. If you feel that you tick some (or all) of the boxes, we’d love to hear from you.

RESPONSIBILITIES:

The product manager will be responsible for:

• Shaping the future of our products – defining the vision and implementing a clear strategy to meet business goals and user needs, with objectives and measurable key results.
• Prioritising solutions and opportunities – taking a data-driven approach to prioritise work streams and make decisions whilst managing the development budget.
• Project management – ensuring requirements are clearly defined, prioritised, and delivered on time, working closely with development teams and internal teams.
• User research – engaging directly with members and partners to build an understanding of what makes a great experience for members and partners, and how we can improve it.
• Developing subscriber lifecycle programmes – analysing and optimising how members convert through the funnel (awareness > acquisition > engagement > retention).
• Analytics & reporting – ensuring key stakeholders are kept up to date with progress and compiling regular reports.

SKILLS AND EXPERIENCE:

• Subscription product management – You have experience of building and developing B2C and B2B subscription products with CRM and payment integrations.
• Communication – You have experience of working with senior stakeholders, communicating progress, and understanding business challenges in depth and translating technical detail to non-technical stakeholders.
• Financial ownership – You can secure funding through a business case and can prioritise spending based on return on investment (ROI) and strategic intent.
• Agile working – You know about agile methodology and can apply an agile mindset to all aspects of your work.
• Experience of working within constraints – You understand and can work within given constraints. You know how to challenge constraints that can be changed. You know how to prioritise and mitigate constraints and can turn them into an advantage.
• Problem ownership – You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.
• Operational management – Experience working directly with development teams across the product life cycle from design, data, development, to testing and release.
• Problem ownership – You can understand and identify problems, analysing and helping to identify the appropriate solution. You can classify and prioritise problems, document their causes and implement remedies.
• Product ownership – You know how to use a range of product management principles and approaches. You can capture and translate user needs into deliverables. You know how to define the minimum viable product and make decisions about priorities. You can write user stories and acceptance criteria.
• Strategic ownership – You can focus on outcomes, not solutions. You know how to get the organisation and team to buy in. You can translate the vision into prioritised deliverable goals.
• User focus – You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs.

The product manager will work semi-autonomously working closely with our external agencies, along with leadership, the partner & members team, editorial and marketing.

KEY INFORMATION

Contract: Permanent, full-time role (37.5 hours per week)
Location: Office based (Soho, London) with option to work from home up to two days per week
Salary: £50-70,000 DOE
Benefits: 25 days holiday plus bank holidays and Christmas break; birthday off; employer pension contribution; 2x charity days and 2x work in industry days per year; £100 training budget per year (opportunity for more subject to business case); cycle to work scheme; Help @ Hand (remote GP, mental health support, physio); invitations to industry dinners and events.

Applications close: 27 May 2022
Start date: ASAP

To apply for this product manager role, please send a CV and cover letter to [email protected]