General Manager, St Martin-in-the-Fields Ltd

St Martin-in-the-Fields (St Martin’s) is an incredible place to work. Located in the heart of London on Trafalgar Square, we are a place for everyone – to worship, to relax, to meet, to eat and drink, to enjoy music and the arts and much more. We have iconic spaces, and we attract hundreds of thousands of people through our doors each year.

The Limited Company is responsible for running the commercial operations across the site. This includes the Crypt Café, the Courtyard Kiosk, a shop, corporate events, private dining and hospitality, 300+ concerts p.a., exhibitions and pop-up initiatives. Each year (pre Covid), upwards of £5m commercial revenue is generated and the Food and Beverage (F&B) areas are by far the biggest elements of this. With many thousands of people coming to eat and drink on our site each year, our Cafés are the heartbeat of our commercial operations.

As we emerge from the pandemic we are in a phase of renewal and reinvention. Under the direction of a new Chief Executive, we have ambitious plans to develop new F&B initiatives; to revitalise our offer and to completely rethink what the Crypt Café could be; to start new late-night entertainment and dining events; to look at private dining opportunities in our unique and iconic spaces; and to generate additional income from new outdoor initiatives such as our Summer Music Stage or a planned Winter Food Festival.

As General Manager you will be a vital part of this exciting new journey. Your experience and vision will be essential, and your opinions will be sought as we develop our future plans to offer great and unique F&B as well as exceptional visitor experiences.

We have one of London’s most iconic spaces for eating and drinking and we want to use it in new and exciting ways. This role is key to helping us achieve that.

You will have several key responsibilities, primarily to develop a fresh, imaginative food and drink offer that appeals to the wide range of existing visitors, whilst attracting new visitors to St Martin’s – both public and corporate.  This will include contributing to the strategic development of our site wide F & B offer, extending our offer and retail range to reflect and enhance our brand.

Your appetite and ambition to agree and achieve challenging targets will be fundamental in this role.  Whilst providing an offer that works hand in hand with our desire to be responsible stewards of the earth – reviewing food miles and monitoring our carbon footprint.

We want to provide a place for our team to learn, develop and provide opportunities for those whom St Martin’s help via its charitable objectives, your skills and experience in sharing knowledge and support personal development will be invaluable.

You will have the opportunity to work with like-minded partners to help develop and deliver our vision, reflecting the values of St Martin’s.

We know people eat with their eyes, and in this role, you will contribute to the development of our marketing, particularly social media engagement enticing people to come and experience the hospitality we have to offer at St Martin’s.

St Martin’s is a place where everyone is welcome and we welcome applications from everyone. We want to attract people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs so that we can continue to look at the world with fresh eyes and find new ways of doing things.

St Martin’s is committed to diversity and inclusion and we believe this helps us to be a more relevant and effective organisation.