General Manager (Victoria Park), Ace Pizza

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General Manager (Victoria Park)

Are you passionate about pizza? Do you know your negronis from your natural wines? Does great hospitality make you happy?

We’re looking for an experienced hospitality leader to shape the success of ACE Pizza’s
first bricks-and-mortar restaurant. This is a unique opportunity to build a thriving
community hub and foster an outstanding team culture. Join us prior to first service and
help build the team and systems ahead of launch.

📍 Location: Victoria Park, Hackney, London.
💰 Pay: £44,000 p/a (inc. bonus)
🎯 Bonus: Up to £4,000 p/a (based on KPIs, paid quarterly)
👩 Reports To: Company Directors
⏰ Hours: 45 hours per week, flexible shifts, evening and weekends standard
📅 Start Date: Immediate start

As General Manager, you’ll oversee the smooth and successful running of the venue,
working in close collaboration with the Head Chef. While the key responsibilities are
outlined below, flexibility and a hands-on approach are essential in this dynamic role.

What You’ll Do:
• Nurture exceptional standards in food, drink, service and guest experience
• Build and develop a high-performing team in line with ACE Pizza’s values
• Lead on day-to-day operations, including stock control, ordering, and loss
prevention
• Ensure compliance with Health & Safety, licensing, and food hygiene regulations
• Monitor and maintain the venue, identifying and resolving any operational issues
promptly and within budget
• Manage both Front of House & Back of House teams, fostering a strong,
collaborative culture
• Recruit, train, and develop staff across all departments, handling rotas, leave and
individual performance
• Engage with financial and sales data to enable growth, including P&L, cost control,
and budgeting
• Ensure accurate cashing up, financial recording, and banking procedures
• Liaise with local authorities (Hackney Council, EHO, local police)
• Oversee reservations and private hire, ensuring smooth execution and client
satisfaction
• Drive sales and customer engagement through events, marketing, and promotions

What We’re Looking For:
• Proven experience in a leadership role within hospitality
• Ability to manage both FOH & BOH teams, with a hands-on leadership approach
• Excellent problem-solving skills with a positive, can-do attitude
• Passion for pizza, drinks, and delivering incredible guest experiences
• Strong commercial acumen and ability to manage budgets
• Comfortable working with all stakeholders, from customers to suppliers and local
authorities
• Able to work under the demands of company directors who provide autonomy but
remain actively involved
• Right to live and work in the UK

Annual Leave & Benefits:
• 30 days annual leave
• 1 additional community impact leave day every year
• Increased employer pension contribution after Y1
• CODE Hospitality membership for industry discounts
• Free food, tea, coffee, fruit and filtered water on shift
• ACE Pizza merchandise allocation (50% off at other times)
• Uniform budget
• Family & Friends Voucher
• 50% off food, 25% off drink (off shift)
• Team library fund
• Bi-annual team socials
• Annual culinary team trip abroad

Tips and service charge:
• 100% of monthly tips and gratuities shared fairly by end of following month via an
assigned troncmaster
• ACE Pizza Victoria Park menu pricing is service included (ask for more info)
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Closing Date For Applications: Thursday 17th April (midnight)

We’ll endeavour to contact everyone who applies, although we can’t guarantee feedback
in the early stages. This is a rolling process and we may contact suitably qualified candidates in advance of the closing date.

ACE Pizza is a London Living Wage employer (accreditation pending). We particularly
welcome applications from women, who are currently under-represented in some roles
within the hospitality industry. We are committed to providing reasonable
accommodations for applicants with disabilities. Please contact us if you require any
assistance with the application process. We are an equal opportunities employer and all qualified applicants will be considered.

Don’t have the required hospitality background? We’ll happily offer guidance on whether we can consider your application or not. Just get in touch.

Apply here