To apply email: [email protected]

The Black Swan at Oldstead

Report to: General Manager

Hours: 48 hours per week Tuesday – Saturday

Holiday Entitlement: 28 days per annum

Package: Total package of £50,000 – £55,000 per annum including Tronc and bonus

Location: The Black Swan, Oldstead, YORK, YO61 4BL

Overview:

The Restaurant Manager is responsible for the day-to-day running of The Black Swan at Oldstead, ensuring the site operates according to its vision and goals. You will ensure that all departments are working collaboratively and delivering a high-quality, fine dining service to all guests.

The Role and Responsibilities

• Service – Being the face of the business in the restaurant.

• Managing floor operations, ensuring high levels of customer service at all times to always meet our guest’s expectations to enhance and maintain The Black Swan’s reputation.

• Providing the attention to detail that we need to push standards forward.

• Have a flexible and adaptive hands-on approach in order to support the restaurant team.

• Manage, support and train FOH team.

• Ensure all team members receive guidance and feedback where necessary to be successful in their role, organising appraisal processes and goal setting.

• Being aware and managing service flow, service board and dietary requirements.

• Ensure strong FOH and BOH communication.

• Scheduling and staffing organisation.

• Ensure restaurant cleanliness is maintained to company standards and expectations.

• Cash up and reporting responsibilities.

• Dealing with face-to-face customer complaints and ensuring acceptable outcomes. The Person

• A mature outlook.

• Quality driven.

• Impeccable attention-to-detail.

• Excellent communication and organisational skills.

• A friendly and approachable manner.

• A genuine passion for the hospitality industry and guest experience.

• High standard of personal presentation, with a confident, professional and welcoming personality.

• Ability to work under pressure, giving direction and leadership to the team.

• A self-motivated and driven individual who is results-orientated and proactive.

• Ability to work independently and as part of a team

How to apply To apply, please send your CV and covering letter to Matthew via [email protected]