Why Handheld Service is Taking Over

At CODE, we spend a lot of time looking at what’s new on the restaurant floor and the new developments that make a real difference to service. One shift that no operator can afford to ignore is the move towards handheld service.

As more and more venues make the move to handheld service, those that don’t stand out for all the wrong reasons. An order doesn’t go through. A payment hangs. The waiters cluster around a terminal trying to stay in control. And, just like that, the flow’s gone. The rhythm’s broken.

Introducing Toast Go® 3

Toast has just launched Toast Go® 3 – a handheld designed to keep service moving. Designed specifically for high-pressure service, with built-in Wi-Fi + cellular connectivity, 24+ hour battery life, and a durable, spill-resistant build — so service doesn’t stop when the floor gets busy. All on a device built to last a full shift and  handle the pace of a busy restaurant.

With Toast Go® 3, teams can:

• Take orders tableside and send them instantly to the kitchen — no delays, no missed items
• Take payment on the spot with reliable connectivity, even beyond Wi-Fi
• Split bills seamlessly without breaking the flow of service
• Get real-time prompts for upsells and guest insights to increase spend and personalise service

Testimonials from operators:

“The team feels confident taking orders and splitting checks at the table –and are impressed by the speed and how lightweight it is.” – The Park, London

 “The Toast Go® 3 is large, it’s fast, it’s reliable –it’s like having a handheld till!” – Bewley’s

“We’ve been using the new Toast Go® 3 handheld devices and overall performance has improved significantly. The units are larger…and more user-friendly*” – Roti King

“It’s bigger, faster, it’s perfect. Bigger buttons for my big thumbs. They’re fully approved by us.” – Eclective Group (Mary’s Bar)

You’re invited to request a place to join us at LE BAB, Covent Garden, for the Toast Go® 3 launch party and industry evening – expect great food, drinks flowing, and a high-energy atmosphere with a carefully curated crowd. Plus, some exclusive merch.