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FAQs

  • 1. How do I become a member of CODE?

    Membership to CODE is exclusively for those working in hospitality*. Click join to start your application today (monthly/annual membership fee applies). 

    *Employment in hospitality includes restaurant, bar, café, hotel, private members’ club, catering contractor, street food vendor and F&B leisure outlets. 

    Stages of Application:  

    a. Enter details.
    b. Upload your proof of employment. This will be reviewed and approved within 24 hours during the working week.
    c. Once approved, you will need to add payment details and take out a subscription.
    d. Download the app and log in to start enjoying the offers.

  • 2. When will I be charged the membership fee?

    The membership fee will only be debited from your account at the end of your free trial (if applicable). You can cancel your membership up to 24 hours before the trial ends, but if you cancel after this time you will not be refunded your membership fee. 

  • 3. My employer provides memberships for our team. How do I take out membership?

    Your employer will have sent across details for registration. If you are having trouble taking out the membership please get in touch with [email protected] providing your employee details and the membership team can help.  

  • 4. How do I prove that I work in hospitality?

    You will need to upload proof of employment in the industry as part of your application. This can include a copy of a recent payslip or contracta letter from a manager/HR or an application from your work email (dated within the last 8 weeks). If we are unable to review your application based on the proof of employment provided, we may ask you to upload further information. 

  • 5. My application is waiting for approval

    All applications are reviewed by the CODE membership team to verify employment in the hospitality industry. We aim to review all applications within one working day. Our office hours are Monday – Friday 9am – 5pm. 

  • 6. My application has been rejected, what can I do?

    Membership to CODE is exclusively for those working in the hospitality industry. If we are unable to verify this we may have to reject your application, but, as below, you can still be a part of CODE. If you have additional information to support your application, get in touch via email – [email protected] 

  • 7. Can I still be a part of CODE if I don't qualify for membership?

    Of course! You can also subscribe to the weekly CODE Bulletin to get the latest industry insights straight to your inbox – click here to subscribe.

  • 8. How do I pause my membership?

    To pause your membership, simply log in and select ‘Pause your membership’ from the membership dropdown in your profile. This lasts the length of a month and can be availed of twice a year. 

    Your membership will be paused within 48 hours and a member of the team will be in touch via email (to your registered email) to confirm when the pause is in place. While your membership is paused you won’t have access to industry offers via the CODE app. 

    When your paused state ends your membership will resume and the number of paused days will automatically be added to your subscription. You can cancel your membership at any time during the paused state. 

    You can un-pause and resume your membership at any time by getting in touch with the team [email protected] 

  • 9. How do I cancel my membership?

    You can cancel your membership at any time through your profile on the CODE website. Login and click ‘My Profile’ in the top right-hand side, then select ‘Membership’ and you will find a button that says ‘Cancel Membership’. You can continue to use your membership until the end of your current billing period. 

  • 10. Why can’t I log in?

    Login to the website to check the status of your subscription. If it has expired, you just need to take out a new subscription. If you are a new member, it may be that you haven’t taken out a subscription yet. 

  • We have a few friendly community rules to help you get the most out of your CODE membership.

  • Community

    Membership to CODE is only for hospitality professionals. Be respectful when visiting our partner establishments and please behave in a responsible manner.

  • Offer T&Cs

    Please carefully read and respect the terms of each offer, particularly the number of people allowed per CODE membership.

  • Using the app & no-shows

    Please inform the venue you’re using the CODE app upon booking (if applicable) and on arrival. No-shows are not acceptable.

  • Membership feedback

    We always encourage feedback from our community. Please drop us a message: [email protected]

  • 1. How do I get started on the CODE app?

    To log in to the CODE app you need to become a member of CODE (join here) and download the CODE app from your app store (see here).

    The home screen is your base: explore offers from restaurants, bars, or hotels, to what’s nearby, what’s new and lots more; or scroll down to access the latest roles from CODE Careers.

  • 2. How do I find what I’m looking for?

    From the top of the home page you can select your city, view offers on a map and access filters to find the offers that best suit you – filter by neighbourhood, type of offer, day of the week, time of day or number of people per CODE ID.

    If you already know what you’re looking for, use the search bar to find offers by establishment name.

  • 3. How do I redeem an offer?

    When you are in the establishment and the offer is live, simply tap ‘redeem offer’ to display your unique six-digit CODE ID and show this to the front of house team.

    Note – this will only work if you are in the right place at the right time and location services are switched on.

  • 4. Do I need to book in advance?

    Depending on the offer, you may need to book in advance – see the offer details on the CODE app for more information and click ‘make reservation’ to book.

  • 5. Can I save my favourite offers?

    Tap the star icon on any offer to save it to your favourites. You can find these by clicking the star icon in the bottom left hand corner.

  • 6. How do I update my details?

    Update your profile (including name, email address, employer, job title and password) in your app settings, which is accessed through the cog icon, or on the CODE website.

  • 7. How do I see how much I’ve saved?

    Tap the piggybank at the top left of the home screen to view how much you’ve saved, along with your last visit and renewal date.

  • 8. Will I still be able to use the CODE app during lockdown?

    During lockdown, you’ll still be able to use the CODE app which will have industry offers on takeaway, meal kits and produce. If you have any favourites that you’d like to see on there, including suppliers that need our support, let us know and we’ll do what we can.

    If you have any questions about your membership, please email: [email protected].

  • 1. How do I purchase the CODE Quarterly magazine?

    We offer annual subscriptions to the CODE Quarterly, and you can subscribe by clicking here.

  • 2. Can I receive the Bulletin?

    Of course, our Bulletin goes out every Monday morning. It is free to subscribe and you can co do so by clicking the link at the bottom of our website.

  • 3. Where do I send information to for the CODE Bulletin?

    Please send any relevant information to [email protected]

  • 1. How do I apply for roles?

    All applications can be submitted via the ‘Apply now’ button on individual job listing. Submissions can include a CV, Cover letter and a short message to the employer alongside your contact information. All details will be sent directly to the employer.

  • 2. Should I attach a CV?

    We appreciate you may not always have a CV available to upload on your chosen device, if this is the case then leave a brief message in the dialog box with a few details on your current experience. The job poster will be able to review and get in touch.

  • 3. How do I access filters?

    Filters can be applied to your job search on the Careers section of our website. Search results can be filtered by job types, salary range, location, company and key words.

  • 1. What are CODE member events?

    The CODE team host various one-off and regular industry events throughout the year for our members, including monthly workshops, socials, and seasonal dinners.

    Members also receive exclusive invitations to our awards initiatives and thought-leadership events such as 30 Under 30, Influential Women in Hospitality and The  Over-50s Power List, and Happiness in Hospitality.

    Our events programme is updated regularly, visit our website to find out more.

  • 2. Can I still go to CODE events if I don't have a membership?

    Some CODE events are open to non-members. Simply select your ‘non-member tickets’ from the event listing to secure your space.

    Our events programme is updated regularly, visit our website to find out more.

  • 1. How do I advertising with CODE?

    The CODE Hospitality media pack is available to download here for any advertising enquiries.

    Or get in touch with us by filling out the form on our website.

  • 2. How do I post a role on CODE Careers?

    Get in touch with our CODE Careers team by emailing [email protected] or fill out an enquiry form on our website.

  • 3. How long will my CODE Careers advert be live for?

    All adverts are live for four weeks and will be published within an hour or so of confirmed content and payment. Adverts taken out in the CODE Bulletin include a six week posting.

    For more information, get in touch with our CODE Careers team by emailing [email protected].co.uk or fill out an enquiry form on our website.

  • 4. What types of roles should I post on CODE Careers?

    CODE Careers is predominately suited to senior vacancies, as 75% of our audience have more than 6 years experience, 40% of that is over 10 years. Front of House roles typically start at Assistant Manager but as a gauge 28k pa salary is a good starting point. For Back of House Junior Sous Chef is the most junior that will yield return on investment. For Office based roles across Marketing, Sales, Finance, HR and more any seniority level is applicable.

    For more information, get in touch with our CODE Careers team by emailing [email protected] or fill out an enquiry form on our website.

  • 5. Can I post more than one vacancy?

    We offer long term CODE Careers packages for multiple vacancies as well as short term ad-hoc advertising. To discuss pricing options get in touch with [email protected] or call 0207 104 5588.

  • 6. How do I list an industry offer on the CODE app?

    Get in touch with our CODE app team by emailing [email protected] or fill out an enquiry form on our website.

  • 7. How do I become a Friend of CODE?

    Get in touch with our team by emailing [email protected] or fill out an enquiry form here.

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