CODE’s Happiness in Hospitality 2023

Published 31 October 2023

Every year we run our Happiness in Hospitality survey, hearing from the people on the ground to build a picture of the state of the industry.

This year’s report, sponsored by Toast, explores the future of the hospitality workforce, examining critical aspects of recruitment and retention that will shape the industry for years to come.

Informed by more than 900 responses, the report delivers insights and sentiment from across the industry on topics such as pay and conditions, culture and progression, leadership and communication, tools and recognition, and employee well-being and benefits.  We provide key takeaways alongside views from hospitality’s thought leaders including Kricket, Mountain, ETM Group, Itsu, Firmdale Hotels, Pizza Pilgrims and more.

Read the report

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