We are seeking a passionate, personable and analytically minded Customer Account Manager to join our close knit and dynamic team, based in Bermondsey, South East London.
ABOUT THE JOB

You will manage a portfolio of customers across a variety of businesses – restaurants, bars, cafés, bakeries, retail shops – to build, maintain and grow relationships. You will proactively engage with your contacts and visit them regularly to keep them up-to-date on seasonal produce and our mission. You will play a key part in planning their menus and offers, as well as resolving any issues if and when they arise.

You will have a great passion and knowledge of the restaurant industry, seasonality, sustainability and farming. There will be ongoing opportunities to continue to improve this knowledge for both yourself and your customers.

You will proactively look for opportunities to increase sales within your portfolio, and be confident in regularly analysing performance and taking action where necessary.

Working collaboratively with our colleagues in other departments, you will also forge close working relationships with our team and take on challenges, make improvements and succeed together.

The role will involve a combination of self-directed external customer visits, and working at our Bermondsey office.

RESPONSIBILITIES

Managing a portfolio of customers proactively – keenly focusing on building relationships and increasing sales
Working closely with colleagues in other departments to successfully deliver our mission
Being a knowledgeable and passionate public-facing representative of Natoora – educating our customers and showing why we do, and they should, care about changing the food system
ABOUT YOU

You will have excellent knowledge of the London restaurant industry
Passion for fresh produce and excellent knowledge
Commercial and analytical experience
Motivated by driving sales and delivering excellent customer service
PERKS

Daily lunch made with the same seasonal produce we supply to chefs
Natoora produce at a significant discount
Your birthday off (once you’ve hit the 6-month mark)
Kitchen stocked from our own growers and producers – including Estate Dairy milk and butter, jam from England Preserves as well as coffee from our Spa Terminus neighbours Monmouth
 
Email your CV and cover letter to [email protected] and tell us why you want to join the team.