Head Host, Poon's at Somerset House

As Head Host, you are the first and last impression of Poon’s. You will lead the guest arrival experience, manage reservations with precision, and ensure seamless communication between the front-of-house and kitchen teams.

This is a leadership position for someone who thrives in a fast-paced, high-profile Central London venue and understands the importance of detail, warmth, and operational efficiency.

Key Responsibilities

• Lead and manage the host team to deliver exceptional, welcoming service
• Oversee all reservations across platforms (e.g. OpenTable)
• Manage the seating plan to maximise covers while protecting guest experience
• Handle VIP guests, private dining enquiries, and special requests with care
• Maintain strong communication with management and kitchen regarding flow of service
• Monitor guest feedback and contribute to service improvements
• Ensure the entrance, reception desk and waiting areas are immaculate at all times

Support event services within Somerset House as required

What We’re Looking For
Previous experience as a Head Host or Senior Host in a high-volume London restaurant
Excellent knowledge of reservation systems
Strong leadership and team management skills
Confident communicator with polished presentation
Calm under pressure with excellent problem-solving ability
A genuine passion for hospitality and guest experience
Availability for evenings and weekends

What We Offer
£14–£16 per hour (depending on experience)

Opportunity to work in one of London’s most iconic cultural destinations

Staff meals on shift

Career progression within a growing brand

A supportive, professional and creative working environment

40% off when you dine with us 

Cost price produce through our suppliers