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The Conduit
Salary: £50,000 - £55,000
Location: London, Covent Garden
Type: Full Time
Posted: 2 weeks ago
  • 24 July 2022
  • Head of Membership & Community, The Conduit

    Salary: £50,000 - £55,000
    Location: London, Covent Garden
    Type: Full Time
    Posted: 2 weeks ago
  • 24 July 2022

    The Conduit is looking for an exceptional Head of Membership & Community to lead our team.

    The Conduit is a private members’ club that exists to gather change-makers to solve real world challenges. We are building a collaborative community of people committed to creating a just, prosperous and sustainable future.

    The Head of Membership & Community will:

    • Grow, nurture, and retain the most exciting and diverse community of change makers
    • Take responsibility for hitting the targets set by the board for the acquisition of new members and the retention of existing members
    • Ensure world class experience for all members from their first point of contact with us through to renewal
    • Manage the membership and community team to exceptional performance and ensure continuous innovation and challenger thinking
    • Be responsible for P&L management and data reporting
    • Lead on the devising and delivery of the in person and digital and outreach strategies necessary to attract high calibre members
    • Ensure that members are regularly and effectively communicated with, and feedback listened to and acted upon.

    Skills & Experience

    • 5+ years’ experience in a relevant management role where you have been responsible for building and sustaining an active and engaged membership community.
    • Hospitality sector experience is a plus, but not essential
    • Strong communicator and media savvy with the ability to tailor communications to suit different audiences, while presenting with transparency and charisma
    • You will have had full P&L accountability, understanding every level of detail in budgeting, forecasting, and reporting, cashflow and growth plans
    • Sharp commercial acumen, spotting opportunities and making connections with measurable results
    • Successful track record in managing high performing and engaged teams
    • We strive to be a company that is inclusive, where everyone, from any background, can be happy at work.

    As part of our team, the Head of Membership & Community can enjoy a wide range of benefits, including:

    • 30 days annual leave + 1 extra day each year for long service (up to a maximum of 5)
    • Enhanced Sick Pay for up to 5 days annually
    • + 1 extra day off to celebrate your birthday and a complimentary birthday meal for 2
    • + 1 extra day off each year to volunteer at a charitable organisation of your choice
      Refer a Friend bonus of up to £500
    • Access to 150 member-only thought-leadership events per year
    • Team social events like Tough Mudder, Pizza Masterclasses and 2 Annual Parties
    • Access to our Employee Assistant Programme via Hospitality Action
    • 33% dining discount for up to 4 once a month
    • Local discounts and perks for food, retail therapy and free eye tests
    • Development and progression through Conduit Careers including e-learning programmes.

    Regardless of whether your experience as a Head of Membership & Community is relevant to every one of the above points, if the Conduit and our ethos resonate with you, we encourage you to apply.

    Application form

    The Conduit
    Salary: £50,000 - £55,000
    Location: London, Covent Garden
    Type: Full Time
    Posted: 2 weeks ago
  • 24 July 2022
  • Salary: £50,000 - £55,000
    Location: London, Covent Garden
    Type: Full Time
    Posted: 2 weeks ago
  • 24 July 2022

    Head of Membership & Community , The Conduit

    The Conduit is looking for an exceptional Head of Membership & Community to lead our team.

    The Conduit is a private members' club that exists to gather change-makers to solve real world challenges. We are building a collaborative community of people committed to creating a just, prosperous and sustainable future.

    The Head of Membership & Community will:

    • Grow, nurture, and retain the most exciting and diverse community of change makers
    • Take responsibility for hitting the targets set by the board for the acquisition of new members and the retention of existing members
    • Ensure world class experience for all members from their first point of contact with us through to renewal
    • Manage the membership and community team to exceptional performance and ensure continuous innovation and challenger thinking
    • Be responsible for P&L management and data reporting
    • Lead on the devising and delivery of the in person and digital and outreach strategies necessary to attract high calibre members
    • Ensure that members are regularly and effectively communicated with, and feedback listened to and acted upon.

    Skills & Experience

    • 5+ years’ experience in a relevant management role where you have been responsible for building and sustaining an active and engaged membership community.
    • Hospitality sector experience is a plus, but not essential
    • Strong communicator and media savvy with the ability to tailor communications to suit different audiences, while presenting with transparency and charisma
    • You will have had full P&L accountability, understanding every level of detail in budgeting, forecasting, and reporting, cashflow and growth plans
    • Sharp commercial acumen, spotting opportunities and making connections with measurable results
    • Successful track record in managing high performing and engaged teams
    • We strive to be a company that is inclusive, where everyone, from any background, can be happy at work.

    As part of our team, the Head of Membership & Community can enjoy a wide range of benefits, including:

    • 30 days annual leave + 1 extra day each year for long service (up to a maximum of 5)
    • Enhanced Sick Pay for up to 5 days annually
    • + 1 extra day off to celebrate your birthday and a complimentary birthday meal for 2
    • + 1 extra day off each year to volunteer at a charitable organisation of your choice
      Refer a Friend bonus of up to £500
    • Access to 150 member-only thought-leadership events per year
    • Team social events like Tough Mudder, Pizza Masterclasses and 2 Annual Parties
    • Access to our Employee Assistant Programme via Hospitality Action
    • 33% dining discount for up to 4 once a month
    • Local discounts and perks for food, retail therapy and free eye tests
    • Development and progression through Conduit Careers including e-learning programmes.

    Regardless of whether your experience as a Head of Membership & Community is relevant to every one of the above points, if the Conduit and our ethos resonate with you, we encourage you to apply.

    Head of Membership & Community

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