General Manager, Fat Macy's

Role: General Manager

Reports to: Nathalie Moukarzel, Co-Founder/Business Director

Location: 232 Shoreditch High Street ​​E1 6PJ

Start Date: As soon as possible

Salary: £competitive

About us

Fat Macy’s is an award-winning social enterprise that uses our restaurant and catering businesses to train and support Londoners living in temporary accommodation and help them move into their own homes.

Through a unique 200-hour programme, trainees build up skills, experience and confidence as they work alongside our professional chefs and front-of-house teams

In 2021 we opened our first restaurant, Ebury by Fat Macy’s, in Pimlico. We now have plans for a second restaurant in Shoreditch which we’ll be opening later this year.

Founded in 2016 as a roving supper club, we have been funded by the National Lottery, UnLtd, and the Paul Hamlyn Foundation. Our work has been featured in the BBC, the New Statesman, VICE and Time Out.

About The Role

As a General Manager you will run Shoreditch’s overall FOH day-to-day operations, improving efficiency and increasing profits whilst working directly with our trainees as they complete hours on the programme. You will have a direct relationship with the kitchen and the charity team.

Fat Macy’s exists to provide a pathway from hostel to home. A large part of what we do is training young people living in homeless hostels and temporary accommodation across London through our 200-hour programme. You’ll support our trainees acting as one of a team of supportive mentors as they complete their traineeship and beyond.

What you’ll do

Management of FOH teams across both venues
Work to the set staffing and purchasing budget
Help develop marketing strategies to elevate the business and assist growth
Be hands on with team building, onboarding and development
Have great attention to cleanliness and detail
Respond to and work with some of the catering enquiries
Provide FOH training and on-shift support for our programme trainees
Create and manage partnerships with suppliers, food businesses, and other social enterprises

The ideal person

You have 4+ years experience in the hospitality industry and are passionate about everything food and hospitality.
Experienced with line management and improving performance
A solid understanding of managing food business costs
Health and Safety, licensing and compliance and HACCP experience
A genuine enthusiasm for our social mission – you’ll enjoy working with Londoners of all walks of life and be ready to mentor and support them in their journey with Fat Macy’s
You will be able to manage relationships between the kitchen team and trainees.
You’re a team player – ambitious but a good listener and work well with others.
You’ll be organised, great at multitasking and prioritisation.
You’ll have excellent interpersonal communication skills.

What we can offer you 

An incredible learning experience working within an impactful social enterprise that addresses one of the biggest issues facing the UK
Cost price on all of our wine range

Staff discount and free on-shift staff meals
Paid overtime
A day of holiday on your birthday
Buy wines at cost price
Excellent opportunities in further training and for progression within an exciting and super fun team

How to apply

Send an email your CV with the subject line
‘General Manager application: [+ your name]’ and a short paragraph on
why you want to work for Fat Macy’s.