As Head Host, you are the first and last impression of Poon’s. You will lead the guest arrival experience, manage reservations with precision, and ensure seamless communication between the front-of-house and kitchen teams.

This is a leadership position for someone who thrives in a fast-paced, high-profile Central London venue and understands the importance of detail, warmth, and operational efficiency.

Key Responsibilities

• Lead and manage the host team to deliver exceptional, welcoming service
• Oversee all reservations across platforms (e.g. OpenTable)
• Manage the seating plan to maximise covers while protecting guest experience
• Handle VIP guests, private dining enquiries, and special requests with care
• Maintain strong communication with management and kitchen regarding flow of service
• Monitor guest feedback and contribute to service improvements
• Ensure the entrance, reception desk and waiting areas are immaculate at all times

Support event services within Somerset House as required

What We’re Looking For
Previous experience as a Head Host or Senior Host in a high-volume London restaurant
Excellent knowledge of reservation systems
Strong leadership and team management skills
Confident communicator with polished presentation
Calm under pressure with excellent problem-solving ability
A genuine passion for hospitality and guest experience
Availability for evenings and weekends

What We Offer
£14–£16 per hour (depending on experience)

Opportunity to work in one of London’s most iconic cultural destinations

Staff meals on shift

Career progression within a growing brand

A supportive, professional and creative working environment

40% off when you dine with us 

Cost price produce through our suppliers