Now that pace of life has slowed and the ‘new-normal’ has started to feel slightly more natural, we continue to encourage our members and the wider hospitality community to harness this time to learn a new skill, improve their knowledge of the industry or engage with anything else that might spark their interest.
Watershed School, The Independent Management School for Independent Bar & Restaurant Businesses, have put together a series of complimentary 90-minute e-workshops for those who would like to continue learning during lockdown.
These free courses include refreshers for anyone who has attended a Watershed programme before, and some tasters for those who are interested. Please see below for full course details:
Refreshers:
Tuesday 21 April : 11:00 – 12:30
Know Yourself – a refresher for anyone who’s completed the Herrmann Inventory
(If you don’t have your profile to hand, we will probably have a copy, please email [email protected])
https://www.eventbrite.co.uk/e/102468070758
Thursday 23 April : 14:00 – 15:30
Manage Yourself – no new theory, just sharing experiences
What is my impact as a leader? What do I convey to others via my:
– behaviour
– personality and character
– skills and strengths
– image – body language and appearance
https://www.eventbrite.co.uk/e/102419535588
Thursday 30 April: 11:00 – 12:30
The Manager as Coach – sharing experience of developing others
Restaurant managers are not coaches, but coaching skills help us with many aspects of our work:
– Seeing connections beyond the obvious
– Understand what customers want
– Recruiting
– Inducting
– Setting goals
– Appraisal
– Get the best from people
https://www.eventbrite.co.uk/e/102420476402
Monday 4 May: 11:00 – 12:30
Managing Performance: Giving Feedback – sharing experience
In this workshop we will explore our progress on observing good process:
– Keeping it specific
– Keeping it adult
– Tough on the behaviour, gentle on the person
– Being yourself, rather than been seen to use technique
https://www.eventbrite.co.uk/e/102420574696
Tuesday 5 May: 11:00 – 12:30
Setting Team Direction – how we’re getting on in our management generally
What are teams which work well together in the hospitality business particularly good at. We will discuss some recent Watershed research which points to:
– The ‘head’ we bring to the shift
– How & what we communicate to each other
– The function of product knowledge
– Managing friends as colleagues
– How we support each other
– Dealing with stress & internal conflict
https://www.eventbrite.co.uk/e/102420897662
Tuesday 12 May: 11:00 – 12:30
Being a Role Model – the thinking (rather than doing) part of the job
Being a point of reference for others. Role models have achieved this status because they are interested in, informed about, think deeply about and care deeply about:
– Their teams
– What customers want
– Performance
– Process
– How their job drive success
https://www.eventbrite.co.uk/e/102421098262
Tasters:
Monday 20 April: 11:00 – 12:30
Manage Yourself
This is a workshop around self-awareness and self-confidence: developing a heightened understanding of our strengths and weaknesses. Building a clear understanding of how others see us, which itself involves an ability to deal with feedback.
https://www.eventbrite.co.uk/e/102435583588
Friday 24 April: 11:00 – 12:30
Managing Performance: Giving Feedback
Feedback is about closing the gap between performance and potential. When we offer it skilfully and authentically to people we care about we get good results. In this workshop we will explore how authentic leaders respect the seven rules of giving feedback that works. https://www.eventbrite.co.uk/e/102438887470
Monday 27 April: 11:00 – 12:30
The Manager as Coach
Managers who build relationships with their teams through a coaching approach, build long-lasting, powerful relationships. When a manager commits to coaching both the team and the manager benefit. On this workshop we will introduce a useful coaching framework and the three skills that support it.
https://www.eventbrite.co.uk/e/102436502336
Friday 1 May: 11:00 – 12:30
Setting Team Direction
How people behave in groups is complex, and most leaders know much less about getting the best out of teams than they do about managing individuals. Productive teamwork is built on 6 critical ingredients, which we explore in detail.
https://www.eventbrite.co.uk/e/102443025848
Thursday 7 May: 11:00 – 12:30
Being a Role Model
Being a point of reference for others. Role models have achieved this status because they are interested in, informed about, think deeply about and care deeply about:
– Their teams
– What customers want
– Performance
– Process
– How their job drive success
This is real charisma: the desire to grow, to stretch to learn; continuous improvement.
https://www.eventbrite.co.uk/e/102466720720
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