At Som Saa, a head waiter/waitress role involves leading and supervising service in a designated area, ensuring a high-quality dining experience, and potentially training new servers, while also learning about the unique Thai cuisine and Som Saa’s wine and cocktail lists. 

Here’s a more detailed breakdown of the head waiter/waitress role at Kolae:

• Supervising Service:
  Oversee and manage the service in a specific section of the restaurant, ensuring smooth and efficient operations.
• Customer Experience:
  Focus on creating a positive and memorable dining experience for guests, including taking orders, making recommendations, and addressing any concerns.
• Knowledge of the Menu:
  Become well-versed in Som Saa’s unique Thai food offerings, including dishes, ingredients, and preparation methods.
• Beverage Knowledge:
  Gain familiarity with Som Saa’s wine and cocktail lists to assist guests with beverage selections.
• Team Leadership:
  Potentially support the management team in training new servers, ensuring they are equipped with the necessary skills and knowledge.
• Restaurant Operations:
  Participate in setting up and closing the restaurant, ensuring a clean and organized environment.
• Guest Relations:
  Address guest inquiries, special requests, and complaints, ensuring their satisfaction.
• Maintain Standards:
  Uphold Som Saa’s high standards of service, cleanliness, and presentation.

Skills required:

• Excellent Communication and Customer Service Skills: The ability to interact effectively with guests and staff.
• Strong Organizational and Multitasking Abilities: The capacity to manage multiple tasks and priorities simultaneously.
• Attention to Detail: A keen eye for ensuring accuracy and precision in service.
• Knowledge of Food and Beverage: Familiarity with food preparation methods, ingredients, and beverage pairings.
• Leadership and Teamwork: The ability to lead and motivate a team of servers.
• Experience in a similar role: While not always required, experience in a similar role can be beneficial

What we offer

• A well suited life-work balance
• Additional holiday days after completion of the first year of employment
• Discount of food in the restaurant
• Two yearly staff parties and monthly staff gatherings
• Plenty of room to grow and learn in a company which is currently growing
• We get out to suppliers and wine makers regularly and long standing team members join us on trips to Thailand to learn first hand about the food and the culture